Customer Support Policy

RHH Global Foundation is committed to providing timely and respectful support to our donors, partners, and website visitors.

How to Contact Us

For questions related to donations, receipts, refunds, website use, or general inquiries, please contact:

Email: support@rhhglobal.org

Support Hours

We aim to respond to all inquiries within 1–3 business days, excluding weekends and holidays.

Donation Support

For donation-related concerns, please include:

  • Donor name
  • Date of donation
  • Amount
  • Email address used for the donation

This helps us resolve issues efficiently.

Technical Issues

If you experience technical difficulties with our website or donation platform, please provide a brief description of the issue and any relevant screenshots if available.

Respectful Communication

We ask that all communications remain respectful. RHH Global Foundation reserves the right to limit or decline responses to abusive or inappropriate messages.

Policy Updates

This Customer Support Policy may be updated periodically. Continued use of our website constitutes acceptance of any updates.